Because I had a 14 piece ratchet set, I had to get another 14 piece ratchet set. It turns out you don’t just get that credit towards something else, you have to get the most comparable product. I was willing to take the $10 but even this wasn’t straight forward. What I had wasn’t working so keeping it wouldn’t do any good. So in my case, the product lost possibly 75% of its value and I had to take that cost rather than the companies involved taking initiative, understanding the situation and take it upon themselves.Īt this point, I really had no choice. There’s something that they didn’t make clear at the time of purchase, that the value at the time of warranty claim is determined by the current/final value of the product. The latest suggested price was $9.99 and this is what they offered me. When I purchased the set, it was $30/$40. The problem now is that it was showing up with the clearance/closeout price when the set was last in the system. Funny enough, the ratchet set now shows up in their system. I explained what Kobalt said and this time, Lowe’s took a little more initiative. They would have to give me a voucher or deal with it another way. Kobalt said that they couldn’t do anything because I bought it at Lowe’s and only Lowe’s can replace it. Unfortunately, it didn’t get me anywhere because Kobalt told me the same thing, but about Lowe’s.
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